Support

Need help? Email kinetipix@echlonlabs.com. Please include your phone model and Android version.

My photo isn't recognized

• Only photos in your KinetiPix library come to life. If you're pointing at a new photo, add it to the app first.
• Move the phone slowly from side to side for a second or two. This lets the app measure the photo's size and lock onto it.
• Make sure the photo is well lit and the whole picture is visible on screen.
• Very plain photos (large areas of one color) have too little detail to track. The app tells you when that's the case.

The animation drifts or looks tilted

Give the app a moment of slight movement after it locks on. It keeps refining the photo's position and size, and settles within a second or two.

The camera feed looks choppy

Phones reduce camera performance when they are hot or the battery is low. Let the phone cool down, or charge it, and try again.

"AR not supported"

KinetiPix needs Google Play Services for AR. Check whether your phone is on Google's list of supported devices.